WHAT IS SUPPORTERBASE?
SupporterBase is an online community organising platform, designed to simplify and integrate your groups core activities. This includes:
- 💻 Managing a growing local supporter database
- 📆 Publishing, promoting events as well as managing and reminding RSVPs
- 📧 Emailing supporters individually or collectivelly (you can use advanced audience fitlers to find the right people)
- 📞📱Calling and Texting individually or collectively
- 📧 Sending email blasts with advanced audience filters
- 👋 Following up new sign-ups
WHY SUPPORTERBASE?
After consulting with activists, we were looking for a platform that could support their activism in various critical ways:
- Having email capabilities that would allow multiple users to access an inbox
- A way to grow your membership and email list seamlessly
- Streamlining the events process, that allows natural promotion of events
- Recognise the activists who are a part of our movement and update our lists accordingly
- Expand communications away from just emails to SMS and calls
As your group (and broader connected community) gets bigger and bigger, it’s hugely helpful to have all these functions in the one place, where the information is accessible and transparent to any group member who has completed the privacy training and received a login. SupporterBase is a platform trusted by peer organisations such as ACF, GetUp, AYCC, and Yes23, which reassured us of its capability and reliability.
HOW TO GUIDE AND WAYS TO GET HELP
We’ve worked hard to develop a thorough ‘how-to’ guide and video tutorial to help you navigate each feature of the SupporterBase platform. This guide includes detailed screenshots and step-by-step instructions covering everything from basic setup to complex tasks. It also discusses the impact of the transition on your current processes and explores alternative ways of working.
Keep this guide handy as a continuous reference. Bookmark the online version for easy access.
There are several other ways to get help:
- Email Support:
- Amnesty Support: email activism@amnesty.org.au
- Direct Support from SupporterBase: For specific platform-related queries, you can reach out directly to the friendly SupporterBase team at info@supporterbase.com. Please include your role and group when contacting them for a quicker, more tailored response.
- Help & Guides within SupporterBase: For immediate assistance, click the Help & Guides button located in the bottom left corner of the SupporterBase platform. This resource offers quick answers and guidance directly within the system.
FAQs
For additional clarity and support, we have compiled a comprehensive FAQ document that addresses common queries related to our intitial transition to SupporterBase. This document will be regularly updated as new questions arise, ensuring you have the most current information at your fingertips.
